It's okay|Recommended: NoThey need to allow parking passes for visitors --parking is limited and neighbors above you are extremely noisy. The walls are very thin.
Adena, thank you for sharing your feedback with us. We regret to hear you have not had a 5-star experience with us. Your Community Manager will be in touch with you shortly to address each of your concerns you have mentioned. We look forward to speaking with you and really improving your experience with us! Sincerely, Lerner Management
It is a good community.|Recommended: YesThe staff is great.
Ashley, thank you for this great feedback! We are thrilled to hear how much you are enjoying your community and it sounds like you have had a great experience with the office staff. We are pretty proud to have them on our team! Please let us know how we can improve your 3-star experience into a 5-star experience. Sincerely, Lerner Management
Decent community, Unprofessional staff.|Recommended: NoWhile the commmunity appearance is fairly well maintained, the staff is very unprofessional. Calls are not returned, messages are ignored. At my last renewal, we signed the paperwork in the office. The property manager was not there at the time. As a result, we had to come back to pick up our copies, while they could have simply sent someone and drop it at our door. I would not recommend to friends relatives.
Stephane, we are sorry to hear of your dissatisfaction with your home. We thank you for leaving this feedback as it will help us improve going forward. A member of our staff will be in touch with you to discuss other areas we can improve to make the renewal process as simple as possible. Sincerely, Lerner Management
Great location and quiet neighborhood|Recommended: YesWe have been here 3 years and the parking is the biggest issue and enforced towing is a major turnoff. We happen to have handicap placards but so do 4 other vehicles in our area. My vehicle was parked in the handicap space about 2 weeks ago and someone broke into the vehicle just to steal the placard, so when to tow guy came through they towed it because the placard was not displayed. Now they took the time to take pictures and all but still towed me. Needless to say, 500 later I'm still livid.
Frances, we sincerely thank you for taking the time to provide your feedback. It sounds like overall you are happy with the community, however, we have some room for improvement. We can understand how frustrating your experience was with the placard and sorry to hear this happened. A member of our team will be in touch with you shortly. Thank you for bringing these items to our attention. Sincerely, Lerner Management
The property is very well maintained.|Recommended: YesI love living in University Square apartments.
Lydia, we are so thrilled to hear of your wonderful experience with us! Thank you for taking the time to leave this fabulous review. Our maintenance and office team will be very excited to hear of your great experience with us. Thank you for calling Lerner Excelsior Tower your home. Sincerely, Lerner Management
Squeaking Floor|Recommended: YesI went to the office to request that they remind our neighbors upstairs to refrain from making loud squeaking sounds on the floor by their footsteps walking back and forth directly up our bedroom every night which starts at around 11 00 p.m. up to about 1 00 a.m. but nothing happened in fact it became worst because before I reported it to the office the people upstairs doesn't have a dog yet, but now they don't just have a dog but two dogs that contribute to the noise that they are creating. After sometime, about two months later just four days ago I even emailed the office to complain the same problem but until now I haven't received any response much less action on this matter. I told them that the floor is creating a loud squeaking sound and maybe, just maybe they fix it to eliminate the annoying sound. We can also hear the sound of their conversation. It seems the apartment is not sound proof. The worst thing here is it is sleeping time and at this juncture we are already sound asleep and we are being awakened by the loud squeaking sound. Just imagine we have to go to work early in the morning not having a good sound sleep. All of us need peace and quiet environment
Nimfa, thank you for taking the time to provide us with your feedback. We can only imagine how frustrating this must be. We are currently working with the team to see how this can be addressed to improve your experience. A member of our team will be in touch soon. We appreciate your patience as we work together to find a solution. Sincerely, Lerner Management
Very Nice Place to Live|Recommended: YesI love were I live right now, I'm not afraid to walk my dog at night or come in late from an late outing at night. very nice community, very quiet, The only problem I have with noice the people above me, it's like they don't have enough padding under their carpet, so I hear them a lot walking around, but it may be that they are just heavy walkers. The people who work in the office are nice. Porsche who help me was the best ever. I would give her 5 stars anytime.
Deirdre, we could not be happier to hear your excitement for your home and community. We will also be sure to thank the office team and specifically Portia for going above and beyond. Thank you for taking the time to leave your feedback and for calling Lerner University Square your home. Sincerely, Lerner Management
My 4 Months Living at University Square|Recommended: YesI really love living at University Square. The apartment is spacious, the grounds are kept up and the staff members are very professional. The only thing that I don't like is when the main door to our apartment is broken by others. This has occurred at least 3 times since I've been living here. I really feel secure in my building but not so secure when this happens. Maybe there should be another method in securing the locked door. At the moment there has been a screw in our door for almost a week.
Pamela, we sincerely thank you for taking the time to leave your feedback. We are thrilled to hear how much you love your spacious apartment home and staff in the office. We are happy to hear that your Community Manager has touched base with you and resolved your concerns and the door is now fixed. We will be keeping a closer eye on the door to try and understand why this is a reoccurring issue. Thank you for calling Lerner University Square your home! Sincerely, Lerner Management
Love calling this property home|Recommended: YesI have been a tenant since 2014, and I must say, the apartments are very spacious, up-to-date furnishings, clean, maintenance calls are handle in a timely manner. They are on top of repairs, up keep of the property. I love living here and just renewed my lease for another year. I'm very happy here and the rental staff is very professional and courteous.
Adrienne, we are thrilled to hear that you enjoy living at University Square and that you renewed your lease! I'm sure the staff will be pleased to hear this news. Sincerely, Lerner Management
Overall, a nice place to live.|Recommended: YesThe grounds are well kept, the maintenance staff is good. d of The office staff overall is professional and helpful. I am not to found of the pre-dated memos that you receive 24 hours before a, filter change etc. if your lucky. If you can send out a pool party notice a week in advance, why can't I get a filter change notice a week in advance
Maria, we are thrilled to see this 5 star review and hear your great feedback! We will be sure to thank the maintenance and office staff for taking care of you and maintaining a community you enjoy calling home. We are also happy to hear your Community Manager has reached out to you to try and address your concerns over the memos for filter changes. Our goal is to improve your experience. Your feedback is very important to us and we are listening! We hope Delencia adequately addressed this concern. As she mentioned, please feel free to reach out to her anytime. Thank you for calling Lerner University Square your home. Sincerely, Lerner Management
Wonderful and quiet community.|Recommended: YesWonderful, close to stores, shopping centers, and bank. Public transportation is at your feet.
Cynthia, thank you for providing us with your great feedback! We are thrilled to hear how much you are enjoying the convenient location of your home. Thank you for calling Lerner University Square your home! Sincerely, Lerner Management
Nice Safe Community|Recommended: YesI have enjoyed my stay at University Square Apts. I have no complaints regarding staff or maintenance. The property is very clean and updated. I personally have not had issues parking even late evenings. However, rent is getting pricy. I have had issues with hearing upstairs neighbors walking and floors a bit squeaky.
Tasha, thank you so much for taking the time to leave this great feedback. We will be sure to thank the staff and maintenance for exceeding your expectations. Your Community Manager will be in touch with you shortly to see how we can address your noise concerns. Thank you for calling Lerner University Square your home! Sincerely, Lerner Management
Very Good.|Recommended: YesGood location. Not enough visitor parking. Neighborhood is very good.
Glen, thank you for taking the time to rate us and provide us with your feedback. We are very happy to hear you like the location and neighborhood. We will certainly take the visitor parking into consideration for future development. Thank you for calling Lerner University Square your home! Sincerely, Lerner Management
Great place but need some tweaks|Recommended: YesI honestly like the property. The neighborhood is very quiet and seems pretty safe. Parking is horrible though especially for your guests. I don't think there is sufficient parking and often find myself parking several buildings from my apartment. I can hear every single step my neighbor makes above me and it's been 2 months that they claim they're trying to get the neighbor to move and add reinforcement. Overall its a good property but they just need to make a few tweaks and things will be okay.
Anna-Kay, Thank you for the great review! Your community manager will be in touch with you shortly to try to identify and address each of your concerns regarding the parking issues you've encountered. Please feel free to reach out to her directly at dhairston@Lerner.com any time in order for us to quickly address your questions. We look forward to speaking with you and improving your overall experience. Sincerely, Lerner Management.
Great location, great place to live|Recommended: YesI would highly recommend them especially students that attend UMCP
Won, we really appreciate this wonderful review! We will be sure to thank the team for exceeding your expectations as well. Thanks for providing your feedback and for calling Lerner University Square your home. We would love to hear from you how we can improve our rating and provide you with 5-star service. Sincerely, Lerner Management