Ratings & Reviews

Overall Rating

4(73 reviews)90.4% of customers recommend this property

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Resident Reviews

Best place ever to live.submitted by John W. - |Recommended: Yesnice quite clean excellent customer service from management team.
response from property -Thank you so much for this excellent 5-Star review, John! Our team will be so happy to hear that you enjoy calling University Square your home! Sincerely, Lerner Management
Fairsubmitted by Ippei S. - |Recommended: NoBasically staff, room, parking and other amenity are better or fair, but walls are very thin.
response from property -Ippei, we strive to deliver our residents and guests with 5-star service and we regret to see we are providing you with fair service. Your Community Manager has emailed you to see what improvements we can make in order to offer you a more pleasurable experience. We can't wait to hear from you and to improve your overall experience with us! Sincerely, Lerner Management
A great place to live.submitted by Brittanie B. - |Recommended: YesI enjoy living here but have mold bin my apartment
response from property -Brittanie, thank you for this 4-star review! We are so happy to hear how much you are enjoying your community and home. We could not be happier to hear you have referred a friend and we hope you enjoy the credit that has been placed on your account! Your Community Manager, Delencia, was on top of it and provided us with a thorough update of your account and let us know she emailed you a follow up. It sounds like maintenance does need to inspect your apartment home and the ticket has been placed, ticket #4131903. We understand you prefer to be present for the inspection. Simply give us a call when you are home and we will coordinate this inspection. We look forward to hearing from you and completing this maintenance ticket for you. Thank you for calling Lerner University Square your home. Sincerely, Lerner Management
Nice,spacious,luxurious and convenient locationsubmitted by Mariam D. - |Recommended: Yesgreat
response from property -Thank you so much for this excellent 5-Star review, Mariam! We are thrilled to hear how much you enjoy your home! Sincerely, Lerner Management
Much better than our last apartment submitted by Lakeecha B. - |Recommended: YesThe renovations are great, the staff is awesome and the neighbors are not bothersome or rude. The only problem here is parking availability.
response from property -Lakeecha, we are thrilled to hear how much you enjoy your home! Thanks for the rating! Sincerely, Lerner Management
Wonderfulsubmitted by Andrea R. - |Recommended: Yeswonderful
response from property -Andrea, thank you for this great review! We are thrilled to hear you are having a wonderful experience with us. We strive to deliver our residents and guests with 5-star service and would love to hear how we can improve your experience overall. Thank you for calling Lerner University Square your home. Sincerely, Lerner Management
Okaysubmitted by Derrick D. - |Recommended: YesOffice staff are nice
response from property -Thank you for your positive feedback! We are happy to hear the staff is taking care of you. We strive to provide 5-star service and would love your feedback on how we can further improve. Thank you for calling Lerner University Square your home, Derrick! Sincerely, Lerner Management
No walkwaysubmitted by Amy R. - |Recommended: NoQuite but the floors need fixing
response from property -Amy, we are thrilled to see your 5-star rating for your maintenance team at University Square! It does sound like there are some items that can be improved upon and we would love the opportunity to speak with you and resolve these items of concern. Someone from our management team will be in touch with you to resolve these items. Best regards, Lerner Management
Safe clean and nice apartment complexsubmitted by Jonathan L. - |Recommended: YesI have been living here at this property for a year and today I was looking forward to renewing my lease at the rental office but the young lady at the front desk was so rude and unprofessional I started not to renew hopefully management will recognize this problem and resolve it as soon as possible.
response from property -Jonathan, at Lerner Residential our primary goal is to provide phenomenal customer service to our residents and guests. Therefore, we value all feedback whether positive or negative, and view it as an opportunity to improve our customer service. We sincerely apologize that your expectations have not been met and look forward to the opportunity to correct this matter and making your next year better than the last at University Square. Please email your Community Manager at dhairston@Lerner.com with your preferred method of contact. Thank you for choosing to make University Square your home. Sincerely, Lerner Management
HAS NEVER DISAPPOINTED MEsubmitted by Miss P. - |Recommended: YesI had to stop what I was doing to post a review to show my appreciation for the management staff at my complex. The property manager is the best that I have ever encountered in my life and I am not exaggerating . Her professionalism exceeds what is expected and I am just so grateful to be living in a complex where my needs are met and my concerns are always heard and taken into careful consideration. I love my home and I hope to be here for a very long tim.
response from property -At Lerner Residential our primary goal is to provide phenomenal customer service to our residents and guests. Thank you for taking the time to share this wonderful feedback about one of our communities. We will be certain to thank the team members responsible for not only meeting, but exceeding your expectations. In addition, we look forward to serving any future needs you may have with the same enthusiasm and customer focus. Thank you for choosing to make University Square your home and we are so happy you love it! Sincerely, Lerner Management
Great staff submitted by Felicia E. - |Recommended: YesSafe place to live
response from property -Felicia, at Lerner Residential our primary goal is to provide phenomenal customer service to our residents and guests. Thank you for taking the time to share this wonderful feedback about one of our communities. We will be certain to thank the team members responsible for not only meeting, but exceeding your expectations. In addition, we look forward to serving any future needs you may have with the same enthusiasm and customer focus. Thank you for choosing to make University Square your home. Sincerely, Lerner Management
Great Place to Live!submitted by Rebecca - |Recommended: YesI have been living in this community for about six months now and am very pleased. The Leasing office staff and maintenance crew are always courteous and quick to respond to any issues needed addressed. Also our apartment building and grounds are regularly maintained. My only concern is tenants allowing dogs to mess on the grounds and not cleaning up after their dogs.
response from property -Good afternoon Rebecca, I am writing to you in regards to the review you posted. At Lerner Residential our primary goal is to provide phenomenal customer service to our residents and guests. Thank you for taking the time to share this wonderful feedback about one of our communities. We are delighted to hear how pleased you are with your home and we will be certain to thank the team members responsible for not only meeting, but exceeding your expectations. In addition, we look forward to serving any future needs you may have with the same enthusiasm and customer focus. Thank you for choosing to make University Square your home. Sincerely, Lerner Management
Great! Inexpensive and very nice management.submitted by Amanda - |Recommended: YesI lived in University Square for two years (2010-2012) and recently moved back. In all my time here, the management (Delencia especially) has always been extremely thoughtful, courteous, and quick to respond to my questions and maintenance requests. I would recommend this apartment complex to anyone!
response from property -Thank you so much for the kind words. Please let us know if there is anything we can do to continue to improve. Sincerely. Lerner Management
This is the best location in Greenbelt to livesubmitted by Carl S. - |Recommended: YesWith the washer /dryer addition to the apartment has made living here at University GREAT
response from property -Thank you so much for the kind words. Please let us know if there is anything we can do to continue to improve. Sincerely, Lerner Management
Peaceful!!!!submitted by Valerie B. - |Recommended: YesI enjoy coming home, and not having to worry about people hanging around in the hallways or loud music playing & trash all over the place!!! I am truly grateful that my husband & I choose staying here. :)
response from property -Thank you so much for the kind words. Please let us know if there is anything we can do to continue to improve. Sincerely, Lerner Management